How to Add an MX Record in cPanel on Tublat

Introduction

An MX record (Mail Exchanger record) is crucial for directing incoming email traffic to the correct mail server for your domain. If your domain’s DNS is managed in cPanel under Tublat hosting, adding or updating MX records ensures that your email service functions properly. This guide walks you through the steps to add an MX record via cPanel, best practices, and common pitfalls to avoid.

What Is an MX Record & Why It’s Important

• An MX record dictates which server handles email delivery for your domain.

• Domains can have multiple MX records with different priorities, so if one mail server fails, another can take over.

• Without a correct MX record, emails sent to your domain may not be delivered or may bounce.

• You’ll typically use MX records when hosting email through a mail server (yours, or third party like Google Workspace, Office 365, etc.).

Prerequisites Before Adding an MX Record

Before you begin, make sure you have:

1. The mail server hostname (e.g. mail.yourdomain.com) or the mail provider’s MX hostname.

2. The priority value (lower number = higher priority).

3. Access to cPanel’s Zone Editor or DNS control for that domain.

4. No conflicting MX records or CNAMEs for the same host name that might block your new record.

Step-by-Step: Adding an MX Record in cPanel

1. Log in to your Tublat cPanel
   Use your domain’s cPanel URL (e.g. yourdomain.com/cpanel) or via your Tublat dashboard.

2. Locate the Zone Editor or DNS management tool
   In cPanel, go to the Domains section or look for Zone Editor / DNS Zone Editor.

3. Select the domain to manage
   Click Manage or similar next to the domain for which you want to set the MX record.

4. Add a new record
   Click Add Record (or the plus sign) and choose MX Record from the record type options.

5. Enter the MX record details

   • Name / Host: This is typically your domain or a subdomain (e.g. @ or leave blank for root).

   • Priority: A numeric value. Lower values indicate higher priority.

   • Destination / Mail Server: The hostname of the mail server (e.g. mail.yourdomain.com or aspmx.l.google.com).

   • TTL (optional): Time to Live, controlling how long the record is cached.

6. Save / Add the MX record
   Click Save, Add Record, or equivalent. The new MX entry should appear in your DNS table.

7. Verify and wait for propagation

   • Use DNS lookup tools (e.g. dig, nslookup) to confirm the MX record is propagating.

   • Be patient — DNS changes may take minutes to hours to propagate fully.

8. Set or check Email Routing (if applicable)
   In cPanel’s Email section, verify or configure Email Routing (Local, Remote, Backup) so the server handles mail correctly for the new MX setup.

Best Practices & Tips

• Double-check the mail server hostname for typos — incorrect hostnames lead to email delivery failure.

• Use appropriate priority: primary server should have lower priority (e.g. 0 or 10).

• Avoid using IP addresses as MX targets; use hostnames instead.

• Delete or disable old MX records if they conflict.

• Use moderate TTL (e.g. 3600 seconds) during testing, then increase if stable.

• When using third-party email (Google, Microsoft), follow their MX instructions exactly.

• Monitor mail delivery after changes to catch any bounce or misconfiguration early.

Common Issues & Troubleshooting

• Emails not delivered / bounce messages: Check that MX records are correctly set and propagated.

• Conflicting records: Remove or disable old MX or CNAME entries for the same host.

• Email Routing misconfiguration: Ensure cPanel email routing aligns with the new MX record (remote vs local).

• Propagation delay: DNS servers may still use cached data — wait or clear DNS cache.

• Wrong priority order: Make sure your primary MX record has the lowest priority.

Why This Matters for Tublat Users

For Tublat customers, configuring MX records correctly in cPanel is essential to ensuring email functionality. Whether you're setting up your own mail server or integrating with external providers, the cPanel DNS tools give you the control you need. Mistakes or missing MX records often lead to lost emails—a critical issue for any business or personal domain. This guide helps you avoid those pitfalls and get your mail routing right.